Manny’s Journey
I got HIV a couple of years ago. After that, I did start medication and visiting a HIV clinic in my neighborhood. It’s really just for my HIV. I don’t keep up with the rest of my health very well, and I don’t have dental insurance, so I have put off going for some problems that I know I have with my teeth.
Journey
Dental Care
I heard about the dentist at Vivent Health from a friend. I went in and needed a lot of work. I got some crowns and other stuff. It was something I needed. It took several appointments, so I got to know some of the other things they do. Matt, one of the case managers talked to me, and I made an appointment to talk more.
Journey
HIV Case Management Services
I saw Matt again, he’s a good person. We talked and I know he gets me and sees all of me. It made me realize I am not taking care of myself. That I should get help for my body and my mind. I’m carrying a weight on my shoulders for the past couple of years that I can’t shake.
Journey
Medical Care
This is amazing to me. My dentist is talking to my doctor and Matt is watching my back. I am feeling like this is going to change my life. For the first time in my life, I know things about my body I never knew. I am starting to take better care of myself. And feel like people care about me.
Journey
Pharmacy
I go to the pharmacy in the building where my doctor and dentist are. I don’t have to travel around the city. I always felt like people were looking at me when I got HIV meds. It’s that weight I carry. Now it’s so private and easy. I haven’t missed an appointment or taking my meds. That was a problem before.
Journey
Behavioral Health Care
I am feeling better about myself. But I need some help with things that have been dragging me down. I don’t feel I can talk about HIV with anyone. Not my family or my friends. Definitely not at work. It’s not accepted. Matt gets me to work with Francis, who is really cool. I know this is going to work out, I can feel it.
Journey
Other Services: Food Pantry, Legal Services, Housing Programs and Prevention
Matt made me aware that I could get two weeks of groceries if I need them and help on any legal things with my landlord or work. And I know where to go to help keep my relationships safe in the future. It is all good.
Journey
Continues
Vivent Health has a life-changing impact on our patients lives because we have all of the health care and support services under one roof AND because we encourage patients to use them. You’ve just had the opportunity to take a patient journey and experience our medical home model of care. Please choose a word that best describes your experience. We thank you in advance for your participation!